Frequently Asked

Questions & Answers

Questions & Answers
How do your fees work?
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So it varies depending on the complexity of the itinerary , how many people , etc.
What makes Justkeeps Travel different from a traditional travel agency?
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We are a luxury travel advisory and concierge company, not a booking engine. We provide personalized, high-touch service designing bespoke itineraries, leveraging our global relationships for preferential access, and managing every detail so you can focus entirely on the experience.
What types of travelers do you work with?
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We serve affluent leisure travelers, executives, entrepreneurs, families, and groups who value expertise, time savings, and exceptional service. Whether it's a romantic getaway, corporate retreat, or multi-generational family vacation, we design experiences for clients who expect the best.
How far in advance should I contact you?
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For optimal availability at the world's best properties, we recommend reaching out 6-12 months in advance for peak season travel. However, we also excel at last-minute planning and can often secure exceptional experiences with shorter notice.
What destinations do you specialize in?
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We have deep expertise across Europe, the Indian Ocean, East Africa, Southeast Asia, Japan, the Caribbean, and beyond. Our global network of preferred partners ensures insider access no matter where your journey takes you.
Do you handle corporate off-sites and group travel?
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Absolutely. We manage corporate travel programs, executive retreats, incentive trips, destination weddings, and multi-family group travel. Coordinating complex group logistics is one of our specialties.
What happens after I submit an inquiry?
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We'll respond within 24 hours to schedule a complimentary discovery call. During this conversation, we'll learn about your travel style, preferences, and vision. From there, we'll develop a custom proposal and refine every detail together.
Are you available during my trip?
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Yes. From departure to return, we're always a phone call or message away. Should anything change or require attention during your travels, we handle it immediately and discreetly.
How much does a luxury travel advisor cost?
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The cost of working with a luxury travel advisor depends on the type of trip you're planning. Many luxury hotel, resort, and cruise bookings don't require a planning fee, while custom itineraries, luxury vacations, group travel, destination weddings, and complex travel planning may include one. If a planning fee applies, we'll discuss it with you before we begin.
What is a luxury travel advisor?
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A luxury travel advisor creates personalized travel experiences by planning your flights, luxury hotels, private transportation, tours, dining reservations, and exclusive experiences. They also provide destination expertise, VIP hotel benefits, and support before and during your trip for a seamless luxury travel experience.
How do you plan a corporate retreat?
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Successful corporate retreat planning starts with understanding your goals, budget, and team size. We help select the ideal destination, negotiate hotel contracts, coordinate transportation, arrange meeting spaces and team activities, and manage every travel detail from start to finish.
How much does a corporate retreat cost?
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The cost of corporate retreat planning depends on your destination, accommodations, transportation, meeting requirements, activities, and group size. Every retreat is customized to fit your company's goals, budget, and travel needs.
How do destination weddings work?
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A destination wedding travel advisor manages your wedding travel from beginning to end, including hotel room blocks, guest accommodations, transportation, travel logistics, and honeymoon planning so you can focus on celebrating your special day.
What is a luxury concierge?
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A luxury concierge provides personalized travel services by arranging restaurant reservations, private transportation, yacht charters, spa appointments, VIP experiences, and exclusive activities before and during your trip.
 What can a concierge arrange?
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A luxury concierge can arrange airport transfers, private drivers, restaurant reservations, yacht charters, private jet travel, event tickets, guided tours, spa appointments, private shopping experiences, and customized VIP travel experiences.
What is the difference between a concierge and a travel advisor?
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A luxury travel advisor plans and books your entire trip, including hotels, flights, cruises, transportation, and itineraries. A luxury concierge enhances your travel experience by arranging reservations, activities, entertainment, and personalized services during your stay.
Can I get exclusive hotel amenities through a luxury travel advisor?
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Yes. A luxury travel advisor can often provide exclusive hotel perks through preferred partner programs, including complimentary breakfast, room upgrades when available, resort credits, early check-in, late checkout, welcome amenities, and VIP recognition at many luxury hotels and resorts.
How do you plan group travel?
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Our group travel planning services include coordinating accommodations, flights, transportation, activities, dining, room assignments, payment schedules, and traveler communication to ensure a seamless experience for every guest.
Is it worth using a luxury travel advisor?
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Yes. A luxury travel advisor saves you time, provides expert recommendations, helps avoid costly mistakes, and offers access to exclusive travel perks, VIP hotel benefits, and personalized service that most online booking sites cannot provide.
Do luxury travel advisors get better hotel rates?
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Not always. Instead of focusing only on lower prices, luxury travel advisors often provide greater value through complimentary breakfast, room upgrades, resort credits, VIP amenities, flexible booking options, and exclusive hotel benefits.
Do travel advisors charge planning fees?
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Some travel advisors charge planning fees for custom itineraries, luxury vacations, destination weddings, corporate retreats, and group travel. Many simple hotel and resort bookings do not require a planning fee. Any applicable fees are discussed before planning begins.
Can you help if my flights are delayed or canceled?
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Yes. As your luxury travel advisor, we assist with flight delays, cancellations, weather disruptions, and unexpected travel changes by working with our travel partners to adjust flights, hotels, and transportation whenever possible.
What types of trips do you specialize in?
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We specialize in luxury vacations, honeymoons, destination weddings, family travel, group travel, corporate retreats, incentive travel, executive travel, luxury cruises, milestone celebrations, and custom international itineraries.
How far in advance should I book luxury travel?
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For the best hotel availability and travel options, we recommend planning luxury travel as early as possible, especially for peak travel seasons, destination weddings, group travel, luxury cruises, and popular destinations.
Can you help with business and executive travel?
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Yes. We provide business travel and executive travel services for executives, executive assistants, companies, and organizations. We also plan corporate retreats, incentive travel, conferences, and company offsites while managing every travel detail.
Why should I use a travel advisor instead of booking online?
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Working with a luxury travel advisor gives you personalized recommendations, destination expertise, ongoing travel support, and access to exclusive hotel perks and preferred partner benefits. We handle every detail and advocate for you if your travel plans change.
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